Terms of Use and Privacy Policy

Terms of Use

1. Agreement and scope

These Terms govern your access to and use of HelpMeWrk, including its public website, account and verification systems, user dashboard, résumé library, recurring job searches, job-match and community-recent-jobs views, application-status tools, résumé enhancement, cover letters, follow-up guidance, notifications, subscriptions, veteran offer, downloads, administrative systems, and related features (collectively, the “Service”). “HelpMeWrk,” “we,” “us,” and “our” refer to the operator of the HelpMeWrk Service.

By creating an account, affirmatively accepting these Terms, uploading a résumé, requesting a paid subscription or promotion, or using an authenticated feature, you agree to these Terms and acknowledge the Privacy Policy below. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement. You may use another person’s résumé or information only if you are authorized to act for that person. The veteran offer has additional eligibility requirements described below.

3. Electronic communications

You consent to receive agreements, disclosures, receipts, verification messages, security notices, billing communications, support responses, service notices, and other transactional communications electronically. Marketing or optional job-match alerts, if any, are subject to the controls provided in the Service and applicable law.

4. Changes

We may revise these Terms as the Service or law changes. The page will show its last-updated date. We will provide additional notice when required by law or when a change materially reduces user rights or materially expands how private résumé or account information may be used. Changes apply prospectively unless law permits otherwise.

What HelpMeWrk does

1. Résumé-based recurring searches

HelpMeWrk accepts supported résumé files, creates structured or narrative résumé profiles, combines them with target titles, minimum salary, work-arrangement and geographic preferences, and runs searches at a plan-permitted interval. A geographic restriction may include country, state or region, city, and a radius. Search timing is approximate; maintenance, queues, third-party availability, rate limits, and other operational conditions may delay a run.

2. Job discovery and ranking

The Service may search public employer pages, job boards, search services, and other sources; identify title variations and adjacent opportunities; deduplicate results; rank or score matches; summarize jobs; explain supporting résumé evidence and limitations; and retain a limited history based on the active plan.

3. Application organization

You may open an external application page, view job details, mark a result as submitted, unable to apply, not yet applied, or archived, and view applied jobs. These statuses organize your HelpMeWrk records only. They do not transmit an application or verify an employer’s receipt.

4. Generated materials and follow-up guidance

Eligible plans may provide résumé enhancements, résumé-based cover letters, downloadable text, PDF, or Word documents, and application follow-up guidance. Follow-up guidance may include suggested timing, possible contacts or profile links, a subject line, and draft message text. These are automated suggestions that may be wrong, incomplete, outdated, or inappropriate. You must verify the contact, employer policy, timing, facts, and tone before contacting anyone.

5. Community recent-jobs feed

The Service may show authenticated users a shared feed of job listings recently located by HelpMeWrk. These listings are not matched to the viewing user’s résumé merely because they appear in the feed. The shared feed contains job-listing information, not another user’s résumé, identity, or application status.

6. Service notices

HelpMeWrk may deliver account or service notices through the dashboard. A dismissed-notice identifier may be stored in your browser so a dismissed notice is not repeatedly shown. Some critical notices may remain available or be reissued.

7. Not an auto-apply, recruiter, or consumer-reporting service

HelpMeWrk does not automatically submit job applications, contact employers on your behalf, or make employment decisions. Unless expressly stated in a separate written agreement, HelpMeWrk is not an employer, staffing agency, recruiter, employment attorney, career counselor, background-check provider, consumer-reporting agency, or agent of an employer. Match scores and outputs are provided to the user for personal job-search assistance, not to employers as employment eligibility reports.

Accounts, verification, and security

1. Registration and verification

You must provide a valid email address and secure credentials. Email verification may be required before résumé uploads, recurring searches, or other features are enabled. Verification shows control of the address at that time; it is not identity, résumé, or qualification verification.

2. Your security responsibilities

Protect your password, devices, email account, and authentication token. Do not share credentials or allow another person to use your account. Notify support@helpmewrk.com promptly if you suspect unauthorized access.

3. Technical limits

We may enforce supported file types, maximum file sizes, résumé and title limits, field validation, location and radius limits, search-frequency controls, rate limits, background-processing limits, download limits, and other safeguards. Limits may change prospectively to preserve security, reliability, lawful use, and plan economics.

4. Password and token handling

The browser application stores the user authentication token in browser local storage and the administrator token in session storage in the reviewed version of the Service. Passwords are intended to be stored by the server only in securely hashed form, not as readable plaintext. You should log out and clear site data on shared devices.

5. Suspension and termination

We may suspend searches, alerts, uploads, downloads, or account access, or terminate an account, when reasonably necessary for nonpayment, fraud, abuse, security risk, unlawful activity, sanctions compliance, repeated technical interference, or a material violation of these Terms. A banned account may be prevented from using dashboard actions and receiving job alerts. Where practical and appropriate, we may provide notice or an opportunity to cure.

Plans, subscriptions, billing, and cancellation

1. Current plan presentation

As of the effective date, the public pricing interface describes the following principal plans. The pricing page and the final checkout disclosures presented immediately before you authorize payment control the price, taxes, renewal timing, promotional terms, and plan entitlements for your purchase.

Numerical caps are maximums, not promises that the Service will locate that many suitable listings. Results depend on source availability, user criteria, duplicates, and listing quality.

2. Recurring billing and consent

A paid subscription renews automatically at the billing interval disclosed at checkout until canceled. Before obtaining billing information, HelpMeWrk must clearly display the plan, amount due now, promotional period, renewal amount, renewal frequency, material restrictions, and cancellation method. By separately and affirmatively authorizing the purchase, you authorize HelpMeWrk and its payment processor to charge the disclosed recurring amount and applicable taxes.

3. Payments and Stripe

Payments may be completed through a Stripe-hosted invoice or checkout experience. Stripe collects and processes complete payment-card details under its terms and privacy policy. HelpMeWrk generally receives customer, invoice, subscription, product, amount, currency, payment-status, and limited transaction metadata, not the complete card number or card security code.

4. Cancellation and downgrade

You may request cancellation or downgrade through the Billing & invoices controls then available in the Service or by emailing accounts@helpmewrk.com. A valid cancellation stops future recurring charges after it is processed. Unless checkout says otherwise or law requires a different result, paid access continues through the end of the already-paid billing period. Archiving a résumé, turning off alerts, ceasing use, or merely starting an account-deletion request does not by itself confirm cancellation. Keep the cancellation confirmation for your records.

5. Refunds

Refund eligibility is governed by the refund terms displayed at checkout and non-waivable law. Nothing in these Terms limits a refund, cancellation, or charge-dispute right that cannot legally be waived. Contact accounts@helpmewrk.com with billing questions before initiating a payment dispute so we can investigate promptly.

6. Failed payment and plan changes

We may suspend paid features or return the account to Free status when a payment is overdue, reversed, disputed, or not confirmed. A downgrade may reduce active résumé capacity, frequency, history, generated-material access, and other paid features. We may change plans or prices prospectively. Material changes to an existing recurring subscription will be disclosed before they take effect as required by law.

7. Account deletion and subscriptions

Account deletion and subscription cancellation are separate workflows until HelpMeWrk confirms both. If you request account deletion while subscribed, also use the billing cancellation route and request written confirmation that future renewals have stopped.

Veteran promotional offer

1. Eligibility and current promotional terms

The reviewed veteran offer is available only to eligible United States veterans with United States addresses and a qualifying Free HelpMeWrk account. The interface displays $1 per month for each of the first three months ($3 total), followed by $39.99 per month after 90 days until canceled. The final eligibility, timing, price, and renewal terms shown immediately before authorization control.

2. Verification authorization

To request the offer, you must certify that you are the veteran named in the request and authorize HelpMeWrk and its verification provider to verify eligibility. Providing false information may result in denial, suspension, termination, or fraud-prevention review.

3. Information required

The verification form may collect legal first, middle, and last name; date of birth; gender as listed in relevant records; street address, city, state, ZIP code, and country; telephone number; mother’s maiden name; city, state, and country of birth; account token; eligibility and verification results; and request metadata such as IP address, timestamp, device or browser information, and failure reason.

4. Limited use

Veteran-verification fields are used to verify eligibility, administer the promotion, secure the request, prevent fraud and repeated use, investigate errors, and comply with law. They are not used to rank job matches, generate résumé content, infer employment qualifications, target advertising, or provide protected-class information to employers. The reviewed browser interface does not place the verification answers in local storage. It sends them to the HelpMeWrk veteran-verification endpoint, which may disclose them to an eligibility-verification provider. Payment-card information is collected separately by Stripe.

5. Analytics on the veteran page

HelpMeWrk may record a veteran-offer page view and form-step progression. Those analytics events are not intended to contain answers typed into the form. The page URL or event name may nevertheless reveal that a browser viewed or interacted with the veteran offer.

6. Retention

HelpMeWrk retains verification submissions and outcomes only for the period reasonably necessary to determine eligibility, prevent duplicate or fraudulent use, administer the subscription, resolve disputes, meet security and legal obligations, and document consent. Verification providers may retain information under their contracts and legal obligations. Contact veterans@helpmewrk.com with offer-specific questions.

Your résumé, generated materials, and intellectual property

1. Limited operational license

You grant HelpMeWrk a non-exclusive, worldwide, royalty-free license to host, copy, transmit, store, back up, validate, parse, convert, extract, analyze, index, summarize, format, and otherwise process User Content only as reasonably necessary to provide, maintain, secure, troubleshoot, and improve the Service; create and update résumé profiles; find and evaluate job matches; generate requested materials; enforce limits; prevent abuse; comply with law; and perform your requests. This license ends when the content is deleted from active systems, except to the extent retained as described in the Privacy Policy.

2. Supported files and browser-side extraction

The interface may accept PDF, DOC, DOCX, TXT, and RTF files, subject to validation. For title suggestions and résumé enhancement exports, the browser may load third-party JavaScript libraries for PDF parsing, DOCX extraction, optical character recognition, Word generation, HTML-to-canvas rendering, and PDF generation. Where the interface says processing is local, document text is intended to be processed in the browser and not uploaded solely for that local step; however, the third-party library host may receive ordinary network metadata when the script loads.

3. Derived profiles

HelpMeWrk may derive skills, work history, education, accomplishments, seniority, role targets, salary and location preferences, search instructions, titles, limitations, and related metadata from User Content. You should review the profile and correct errors through available controls or support.

4. AI processing

HelpMeWrk may send relevant User Content, job listings, preferences, prompts, and outputs to contracted AI providers for résumé profiling, search preparation, matching, scoring, summarization, enhancement, cover letters, and follow-up guidance. HelpMeWrk does not use private résumés to train a HelpMeWrk general-purpose AI model. AI providers process information under the business-service terms and data controls selected by HelpMeWrk; provider-specific retention and training restrictions depend on those contracts.

5. Résumé enhancement

The enhancement feature is intended to improve clarity, structure, and presentation while preserving supported facts, but automated output can still omit, distort, or invent details. Editing may occur in the browser. Unsaved browser edits may be lost and may not be transmitted to HelpMeWrk. You must confirm every statement before exporting or submitting the result.

6. Generated content and downloads

Subject to applicable law and third-party rights, HelpMeWrk assigns to you any rights HelpMeWrk may have in output generated specifically for your account. Output may be non-unique or similar to output generated for others. Downloaded files are stored on the device or destination you select and are then controlled by you and that storage provider.

7. Feedback

If you voluntarily provide product feedback, you permit HelpMeWrk to use it without restriction or compensation. This does not transfer ownership of your private User Content.

Job listings, match results, and application activity

1. Third-party content

Employers, recruiters, job boards, search providers, and other third parties control their listings and external sites. HelpMeWrk does not claim ownership of their job descriptions, company names, trademarks, logos, or site content. A source link or listing does not imply affiliation, sponsorship, endorsement, or independent verification.

2. Original posting controls

Use the original posting for final requirements, deadlines, compensation, benefits, location, sponsorship, eligibility, privacy terms, and application instructions. A listing can be changed or withdrawn at any time.

3. Automated scores and explanations

Fit percentages, labels, rankings, evidence summaries, limitations, and suggested adjacent roles are automated estimates based on available data. They are not employer assessments, professional advice, legal conclusions, hiring probabilities, or guarantees of qualification, interview, offer, or continued availability.

4. Stale, duplicate, or incorrect results

Results may be expired, duplicated, misclassified, unavailable in your location, incomplete, fraudulent, or inconsistent with the source. HelpMeWrk does not guarantee complete market coverage, a minimum number of results, or that all search criteria will appear in every result.

5. External applications and communications

When you click Apply or a contact/profile link, you leave HelpMeWrk and interact with a third party under its terms and privacy policy. Do not use generated follow-up tools for spam, harassment, deceptive identity, or contact that violates employer instructions, platform rules, or law.

Your responsibilities and acceptable use

1. Your responsibilities

• Provide accurate account, résumé, eligibility, salary, location, and preference information.
• Upload only content you own or are authorized to process.
• Review original listings and verify that each role remains open, legitimate, and suitable.
• Review and correct profiles, match explanations, enhancements, cover letters, and follow-up drafts.
• Ensure that all application materials are truthful and do not misrepresent experience or qualifications.
• Comply with employer instructions and third-party site terms.
• Keep copies of important résumés, downloads, listings, billing confirmations, and application records.
• Avoid unnecessary sensitive information in résumés, URLs, filenames, and support requests.

2. Prohibited conduct

• Impersonating another person, creating fraudulent accounts, or submitting deceptive eligibility or application materials.
• Uploading malware, unlawful material, infringing content, or content intended to disrupt processing.
• Bypassing verification, billing, plan, file, résumé, title, history, search-frequency, authentication, rate-limit, or feature controls.
• Scraping, probing, reverse engineering, stress testing, interfering with, reselling, or commercially exploiting the Service except where expressly authorized or permitted by non-waivable law.
• Using the Service, listings, contact suggestions, or generated materials for spam, harassment, discrimination, fraud, credential theft, or unlawful surveillance.
• Using automated means to create accounts, exhaust resources, or obtain results beyond an authorized plan.
• Introducing sensitive personal information about another person without authorization and a lawful purpose.

3. Intellectual-property complaints

If you believe content in the Service infringes your rights, email contact@helpmewrk.com with the work at issue, the location of the material, your contact information, and a good-faith explanation of the claim.

Availability, disclaimers, liability, and disputes

1. Service availability and changes

We may modify, limit, suspend, or discontinue features to maintain security, control cost, comply with law, respond to third-party changes, or address operational needs. Background searches, queues, AI processing, email delivery, hosted files, invoice confirmation, external scripts, and third-party services may be delayed or unavailable. We are not responsible for circumstances beyond our reasonable control.

2. Automated-processing limitations

Résumé extraction, OCR, profiles, search instructions, job discovery, scores, summaries, enhancements, cover letters, contact suggestions, and follow-up guidance may contain errors, omissions, stale information, or incorrect inferences. Automated output is not verified fact, legal advice, career advice, or a promise of results.

3. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” HELPMEWRK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, AND RESULTS.

4. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELPMEWRK AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITIES, LOST DATA, REPUTATIONAL HARM, BUSINESS INTERRUPTION, MISSED DEADLINES, APPLICATION OUTCOMES, OR EMPLOYMENT DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELPMEWRK’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO HELPMEWRK DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS.

5. Non-waivable rights

Some jurisdictions do not allow certain exclusions or limitations. These provisions apply only to the maximum extent permitted by law and do not limit rights that cannot legally be waived.

6. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless HelpMeWrk and its personnel from third-party claims arising from your unlawful use, violation of these Terms, deceptive or infringing content, or content you lacked authority to provide. This does not apply to the extent a claim results from HelpMeWrk’s unlawful conduct.

7. Governing law and venue

These Terms are governed by Oklahoma law, without regard to conflict-of-law principles. Unless applicable law requires otherwise, disputes must be brought in state or federal courts located in Oklahoma County, Oklahoma. Consumer protections that apply regardless of this choice remain unaffected.

8. General provisions

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our consent. We may assign these Terms in connection with a reorganization, financing, merger, acquisition, or sale of the Service. Provisions that by their nature should survive termination will survive.

Privacy Policy

1. Scope

This Privacy Policy covers personal information processed through HelpMeWrk’s public site, authentication, dashboard, résumé uploads and enhancement, job searches and results, application organization, shared recent-job feed, generated materials, downloads, email, subscriptions, veteran verification, support, analytics, security, and administration. It does not govern employers, job boards, Stripe, AI providers, eligibility-verification providers, CDNs, email providers, or other third parties acting under their own privacy terms.

2. Controller

HelpMeWrk determines the purposes and means of the processing described here. Privacy requests may be sent to contact@helpmewrk.com with the subject “Privacy Request.”

3. No sale or targeted advertising

HelpMeWrk does not sell personal information for money and does not use private résumés, account data, veteran-verification information, or job-search activity for cross-context behavioral advertising. HelpMeWrk does not knowingly sell or share, as those terms are defined by applicable state privacy laws, personal information of people under 18.

Information we collect

The table describes the categories reflected in the reviewed Service. “Retention” states the criteria used; more detail appears in the Security and retention section.

Public and third-party sources

We receive job information from employer sites, job boards, search providers, and public sources; payment and subscription data from Stripe; eligibility information from veteran-verification providers; email delivery and bounce data from email providers; and hosting, storage, security, monitoring, and processing data from infrastructure vendors.

Sensitive information and automated processing

1. Sensitive personal information

Depending on the feature, HelpMeWrk may process precise account credentials, résumé contact details, salary expectations, date and place of birth, address, telephone number, gender in official records, mother’s maiden name, veteran eligibility, and the contents of employment history. We limit use of this information to providing requested services, authentication, eligibility verification, security, fraud prevention, quality and support, billing, and legal compliance.

2. Protected characteristics

Veteran-verification information, date of birth, gender, and place of birth are not used to generate job-match scores or supplied to employers by HelpMeWrk. Résumé content may incidentally reveal protected characteristics; the Service is not intended to make employment decisions or infer sensitive traits for advertising.

3. Automated decision-making

HelpMeWrk uses automated systems to create profiles, locate and rank jobs, generate fit scores and materials, and recommend follow-up steps. These outputs affect only what the user sees in HelpMeWrk. They do not determine eligibility for employment, credit, housing, insurance, education, or another legally significant opportunity on behalf of an employer or other decision maker.

4. Human review

You can choose not to rely on an automated result, review source listings, edit generated materials, change search preferences, archive a result, or contact support about an apparent error. Authorized administrators may review technical output for support and security but do not guarantee that every result receives human review.

Analytics, cookies, local storage, and external libraries

1. First-party analytics

Pages in the reviewed Service send first-party event requests to HelpMeWrk’s analytics endpoint. The payload generally includes an event type, full page URL, page path and query string, and referring URL. The request may also expose IP address, timestamp, browser/device metadata, and cookies to the server in the ordinary course.

2. Events tracked

Events may cover public-page views and sections, navigation and pricing interactions, login/register modal views and outcomes, résumé wizard and library actions, searches and refreshes, job details and application status, cover-letter downloads, résumé enhancement selection/edit/export, recent-jobs searches and applications, settings and billing tabs, invoices, notification actions, email-alert changes, password changes, deletion requests, follow-up generation and copy/retry actions, veteran-offer steps, scroll depth, and outbound links. Event names describe an interface action; they do not necessarily prove a real-world outcome such as an employer receiving an application.

3. Visitor cookie

The analytics server may issue a first-party cookie currently named helpmewrk_visitor containing an opaque visitor identifier. Where enabled, it may be used to associate events and classify a browser as new or returning. It is not intended to contain your name, email, résumé, password, form answers, or complete card information. Browser settings can block or delete it, which may cause a later visit to appear new.

4. Local and session storage

The reviewed user interface stores the user authentication token in local storage under helpmewrk_auth_token. It may also store dismissed service-notice identifiers under helpmewrk_dismissed_notices and short-lived payment-continuity state. The administrative interface stores its token in session storage under helpmewrk_admin_token. Blocking or clearing storage may sign you out, reset notices, interrupt payment confirmation, or prevent features from working.

5. Outbound links

When you click an external link, HelpMeWrk may record an outbound event and destination information. The destination site may receive your IP address, browser metadata, and a referrer. After you leave, the third party controls its collection and use.

6. Third-party browser libraries and CDNs

Document-reading and export features may load browser libraries from services such as cdnjs, jsDelivr, and unpkg. Their servers may receive ordinary request metadata such as IP address, user agent, time, requested file, and referrer. The Service is designed so local extraction/edit/export does not intentionally send document contents to the CDN solely because the library is loaded, but third-party code executes in the browser and is subject to technical and contractual safeguards.

7. Global Privacy Control

Because HelpMeWrk states that it does not sell personal information or use it for cross-context behavioral advertising, a Global Privacy Control signal does not ordinarily change those practices. If HelpMeWrk later engages in processing for which applicable law requires honoring an opt-out preference signal, it will recognize the signal as required and update this policy.

8. Do Not Track

Browser “Do Not Track” signals do not have a uniform legal or technical standard. HelpMeWrk responds to legally recognized universal opt-out signals as described above.

How we use information

• Create, verify, authenticate, maintain, secure, suspend, and delete user and administrative accounts.
• Apply file, plan, résumé, title, frequency, history, rate, download, and other operational limits.
• Receive, validate, store, back up, process, archive, enhance, export, and display résumés.
• Create candidate profiles, structured résumé metadata, role suggestions, and search instructions.
• Find, filter, deduplicate, rank, score, summarize, and store potential jobs and shared recent listings.
• Generate cover letters, résumé enhancements, follow-up guidance, and related account-specific materials.
• Track open, applied, unable-to-apply, not-yet-applied, and archived job states.
• Verify veteran eligibility, administer promotions, document consent, and prevent fraud or repeat use.
• Send verification, welcome, security, account, billing, service-notice, support, and enabled job-match emails.
• Process payments, reconcile invoices, maintain subscriptions, and enforce plan entitlements.
• Measure traffic, conversion, feature use, page sections, errors, returning browsers, user journeys, and outbound clicks.
• Measure AI/infrastructure usage and projected cost, maintain capacity, and diagnose failures.
• Provide support and permit authorized administrators to investigate account, billing, résumé, processing, or security issues.
• Detect fraud, enforce these Terms, maintain audit logs, and protect users, HelpMeWrk, and the public.
• Comply with legal obligations and create aggregated or de-identified statistics.

Legal bases where applicable

Where a legal basis is required, we rely as appropriate on performance of a contract, steps requested before a contract, legitimate interests in operating and securing the Service, compliance with legal obligations, and consent. You may withdraw consent-based processing, but withdrawal does not affect prior lawful processing and may make an optional feature unavailable.

How information is disclosed

We disclose information as described below. We do not sell private résumés or veteran-verification information and do not provide employers general access to user accounts.

1. Service providers

We disclose information reasonably necessary to vendors providing hosting, databases, storage, backups, task queues, AI processing, job discovery and web search, eligibility verification, payment processing, email, browser libraries/CDNs, monitoring, analytics, security, and support. Providers process data under their applicable contracts, technical controls, and legal obligations.

2. AI and search providers

Relevant résumé content, preferences, derived profiles, job data, prompts, and outputs may be sent to AI and search providers to operate the requested feature. We seek business-service configurations appropriate for private user data and limit the data sent to what is reasonably necessary.

3. Veteran-verification providers

The sensitive verification fields described above may be disclosed to a provider that checks veteran eligibility. The provider may return a verification decision, reason, or supporting metadata. HelpMeWrk does not send these fields to employers for hiring decisions.

4. Employers and external platforms

HelpMeWrk does not automatically send a résumé to an employer because a job was found or marked applied. An employer or platform receives information when you independently open its site and submit or communicate, or when you expressly direct a future HelpMeWrk feature that clearly requires disclosure.

5. Stripe and email providers

Stripe receives account and transaction information needed for checkout, invoices, subscriptions, and payment confirmation. Email providers receive email addresses and message content needed to deliver communications.

6. Legal, safety, and business transfers

We may disclose information to comply with law or valid process, protect safety and rights, investigate fraud or security incidents, enforce agreements, or defend claims. Information may also be disclosed in due diligence or transferred in a merger, financing, acquisition, reorganization, bankruptcy, or asset sale, subject to this policy or legally required notice of material changes.

7. At your direction; aggregated data

We may disclose information when you direct or consent to it. We may also disclose statistics or analytics that have been aggregated or de-identified so they are not reasonably capable of identifying you, and we will not attempt to re-identify de-identified information except to test our de-identification processes or as allowed by law.

Administrative access and internal controls

1. Records administrators may access

Authorized administrators may access account email and ID, verification, plan, alert, ban and deletion status; résumé metadata and derived profiles; search criteria and job records; application-organizing status; billing status; notifications; analytics identifiers, URLs, referrers, events and IP addresses; résumé-processing failures; AI provider/model token usage and projected cost; audit logs; and system diagnostics when reasonably needed to operate, secure, support, troubleshoot, and enforce the Service.

2. Administrative actions

Administrators may verify or ban an account, change its plan, enable or disable alerts, review résumé profiles and failures, review deletion requests, publish service notices, and investigate usage or security issues. Administrative and system actions may be logged with the actor, target, path, IP address, timestamp, outcome, and error information.

3. Internal restrictions

Administrative access is limited to authorized personnel or contractors with a legitimate operational need and is intended to be protected by authentication, role-based authorization, logging, and other safeguards. Administrators are prohibited from using private user information for personal purposes.

4. AI cost and usage monitoring

HelpMeWrk may measure model identifier, input, cached, output, reasoning and total token counts, projected processing cost, success/failure, and usage by account. These metrics support capacity, cost allocation, abuse prevention, plan design, and troubleshooting; they are not sold as user productivity or employability ratings.

Security, retention, archiving, and deletion

1. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, which may include authentication, password hashing, access controls, transport encryption, request-rate limiting, file validation, logging, monitoring, restricted administrative access, backups, and separation of operational systems. No method of transmission or storage is perfectly secure.

2. Retention principles

We retain each category only as long as reasonably necessary for the purpose collected, account and subscription operation, user-requested history, security, fraud prevention, dispute resolution, accounting and tax requirements, legal obligations, enforcement, incident response, and backup cycles. We consider the sensitivity, amount and nature of the data; the risk of harm; whether the purpose can be met another way; and applicable legal requirements.

3. Active, archived, and generated records

Active résumés, profiles, preferences, jobs, generated materials, and status records are generally retained while the related account or search profile remains active and according to plan history limits. Archiving removes a record from an active workflow but is not guaranteed to erase it immediately from history, duplicate-prevention records, logs, backups, or administrative systems.

4. Logs and business records

Security, login, analytics, IP, URL/referrer, AI usage, audit, billing, invoice, payment confirmation, eligibility-verification outcome, cancellation, consent, and support records may remain after other content is deleted when reasonably needed for security, accounting, fraud prevention, disputes, service integrity, or law. When feasible, we delete, aggregate, de-identify, or restrict records no longer needed.

5. Backups and delayed deletion

Deleted information may remain temporarily in backups, disaster-recovery systems, security records, or systems where immediate deletion is not technically feasible. It remains protected and is overwritten, deleted, or isolated in the ordinary cycle unless preservation is legally required.

6. Requests and verification

You may archive content through available controls and request account or profile deletion through the dashboard or contact@helpmewrk.com. We may verify identity by confirming account access, email control, or additional information reasonably related to the request. We may deny or limit a request when allowed by law and will explain the basis and appeal route where required.

7. Security incidents

If we determine that a security incident requires notice under applicable law, we will provide notice in the legally required manner and timeframe.

Your privacy choices and rights

1. Account controls

Depending on your plan and available controls, you may update résumé names and search criteria, edit an eligible profile, archive résumés and jobs, change application status, edit generated content in the browser, download files, change your password, manage alerts, review invoices, request a downgrade or cancellation, dismiss notices, and request deletion.

2. Email choices

Verification, security, billing, support, cancellation, deletion, and legal notices are transactional. You may use available settings to manage optional job-match alerts. Disabling alerts does not prevent essential service communications.

3. State and regional rights

Depending on your location and whether a law applies to HelpMeWrk, you may have rights to know or access personal information; correct inaccuracies; delete information; receive a portable copy; opt out of sale, targeted advertising, or certain profiling; restrict or object to processing; limit certain uses of sensitive information; withdraw consent; appeal a decision; and avoid unlawful discrimination for exercising a right.

4. How to exercise rights

Email contact@helpmewrk.com with the subject “Privacy Request” or use an available in-product request. Describe the right and account email. Do not send a password or sensitive verification answer. We will verify the request proportionately, respond within the period required by applicable law, and provide an appeal method if required.

5. Authorized agents

An authorized agent may submit a request where law permits. We may require proof of authorization and may ask the user to verify identity or confirm the request directly unless the agent has a legally sufficient power of attorney.

6. California and other U.S. state notices

If applicable thresholds are met, the preceding data table describes categories collected, sources, purposes, disclosures, and retention criteria. HelpMeWrk states that it does not sell personal information or share it for cross-context behavioral advertising. Sensitive information is used for requested services, security, fraud prevention, billing, and verification—not to infer characteristics for advertising. If actual practices change, HelpMeWrk will provide any required opt-out or limit-use mechanism before the change.

7. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from a child under 18. Contact us if you believe a child provided information.

8. International processing

Information may be processed in the United States and other countries where providers operate. Where required, we use appropriate transfer safeguards. The Service is not represented as available in every country, and you are responsible for local restrictions applicable to your use.

9. Privacy Policy changes

We may update this policy to reflect changes in law, providers, security, or product practices. We will update the date and provide additional notice before materially expanding uses of private résumé, veteran-verification, or account data where required.